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Every time you send a message another agent responds. That concludes my dissatisfaction with kdp's less-than-desirable performances. The only option left was to start afresh with a brand new number and email. A duplicate account caused a technical glitch that could not be solved and eventually prevented future access to my account, books, and revenue. Nine months would pass, with almost a hundred text and live chats before kdp finally admitted defeat. Instead, I was transferred from one supervisor in the US to another in India. That is what happened to me last year when I insisted upon consultation with a manager. Not only do they show zero initiative, but they also prevent authors and clients' access to upper-level management. Can you imagine readers and libraries receiving defective books while kdp neglect to offer adequate and timely solutions? Should supervisors not be held responsible for poor quality production and shipping? My experience with kdp allowed me to conclude that supervisors are the main obstacle to service excellence. Now almost two months have passed without a response and satisfactory replacement. I contacted kdp, who requested photo proof of the damages that occurred. But when the shipment arrived, all the covers were smudged with fingerprints. I recently ordered proof copies of my books for review purposes. Is this exploitation of intellectual property belonging to ghost authors by printers and publishers not a possible violation of interest and a criminal? Why do they keep making promises but fail to keep their word? Are they not lying to gain an advantage when there is no truth in what they are saying? And how can those inefficient agents and supervisors be challenged to step up and improve overall performances? That is my unfortunate KDP experience that pressed me to write this review. And when authors lose access to their accounts, they lose everything, including precious revenue. Not to forget kdp's monetary advantages when authors become ghostwriters. Mismanagement of authors' assets could ultimately hurt Amazon's reputation. Their supervisors and technical team are at the forefront of this incompetency race. On the flip side, however, the common glitches in their system cause them to become disorientated and impotent in problem-solving.
KINDLE DIRECT PUBLISHING WHEN DO I GET PAID PLUS
The plus side of kdp is that they offer authors easy print on demand and self-publishing solutions. Reading the low-rated reviews on Trustpilot, it is self-evident that from management to supervisors to staff, kdp is failing authors, bigtime.
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KDP seems to be a precursor that Amazon is heading for disaster.